Please note that our order processing times are different to our shipping times.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

Please allow time for your order to reach us from our supplier/s. All Jon Renau wigs and toppers take approx 2-3 days to reach us from the United States, Ellen Wille wigs and toppers take approx 4-5 working days to reach us from Germany, Hairworld UK wigs and toppers take approx 1-2 days to reach us from the United Kingdom and Rene of Paris wigs and toppers take approx 1-2 days to reach us from the United Kingdom.

If an item you order is out of stock then you will be contacted via email or telephone to be informed of this and given the option to exchange choose another item or have the item backordered. If a backorder is chosen then we will inform you of an estimated time of arrival. If neither of the before mentioned options are suitable for you then we will happily refund your order as per of returns and refund policy that can be found here.

We ship all UK orders via Royal Mail Tracked 24 priced at £5.95.

We offer £40.00 flat rate shipping to United States and EU delivery addresses. 

At this time we do not ship to any countries / destinations not mentioned above.  

Please be aware that any additional delivery charges are the responsibility of the customer. Such charges may be import charges or re-delivery charges should you be unavailable to to sign for your package when a delivery attempt is made.

Our refunds, returns and exchange policy is explained in full detail and can be found here.