OUR RETURNS POLICY HAS CHANGED. PLEASE READ IT HERE BEFORE PLACING YOUR ORDER.

Returns

aspire hair wigs online returns and refunds

RETURN TO EXCHANGE Policy

Returns policy updated on 11th February 2021.

Due to the the new and uncertain waters we are currently navigating due to Brexit and the Covid-19 pandemic we have made the decision to amend our returns policy.

Return to exchange option.

Should you not be happy with your item when it arrives you are eligible to return the item to us for an exchange. Please be sure that you understand our terms and conditions BEFORE ordering via our website.

In order to authorise a return for exchange please contact us before hand to inform us of your return to exchange and also please be sure to fill in the returns form that you will find packaged with your order.

Items returned to us without prior authorisation from Aspire Hair will not be accepted.

You (the buyer) are responsible for the cost of the return postage of your item after we have authorised the return for exchange.

Return postage should be a trackable service eg - Royal mail special delivery or Fed, Ex, UPS, DPD, DHL etc which can be booked quickly and easily online via a third party company such as Parcel 2 Go.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Condition of your return.

If we receive your item back and the wig or hair piece has been altered in any of the following ways we will not be able to offer you an exchange and the item will be posted back to you.

  • The parting must not have been changed position or altered in any way.
  • Tags must remain attached.
  • All paper wrap and tissue paper packing material (including wig net) must be present along with any care booklets that were originally included in the box.
  • The item must show no signs and scents of wear.
  • The original box must not be damaged in any way.

 

Should all of the above not be adhered to then your item will be unsuitable for exchange and will be returned to you. 

 

Exceptions to the return to exchange policy.

If you receive your wig or topper and feel that there is a manufacturer fault with the piece then you may be eligible for an exchange OR refund. In this case please contact us so that we can authorise a return for you and fill in the returns form that can be found in your order stating that you feel the item is FAULTY.

When we receive your item back from you we will forward this on to the distributor or manufacturer who will examine the piece carefully.

If the distributor or manufacturer find the item to be faulty you will first be offered a replacement on the piece. If you feel a replacement would be unsuitable then we will offer you an exchange for another piece. If, again, you feel an exchange would still not satisfy then we will process a refund for the returned faulty item at your request. Please note we can only refund you on an item that has been found to be faulty by the manufacturer. 

Unauthorised returns.

All returns for exchange must be authorised by Aspire Hair.

Please DO NOT post something back to us without informing us via email first. Unbelievably, we do receive a number of items back that we have 1) not been informed of and 2) include no returns form.

Items returned to us without prior authorisation from ourselves and/or without a completed returns form will not be accepted. The item will be returned to you.

Return to refund.

Please note that we want to make purchasing your new hair as easy and stress free as possible. If a suitable exchange for your return can not be found than we are more than happy to offer you a refund on the following terms ...

If we receive your item back and the wig or hair piece has been altered in any of the following ways we will not be able to offer you a refund and the item will be posted back to you.

  • The parting must not have been changed position or altered in any way.
  • Tags must remain attached.
  • All paper wrap and tissue paper packing material (including wig net) must be present along with any care booklets that were originally included in the box.
  • The item must show no signs and scents of wear.
  • The original box must not be damaged in any way.

Please reach out to us if you need help and advice before placing your order.


Backordered items

Occasionally, the item you have ordered may not be immediately available from the distributor or manufacturer. Should this be the case with your order one of our team will contact you in due course with an estimated time of arrival. It is your right as a consumer at this point to either cancel your order (in which case we will issue you with a refund), accept the estimated time of arrival date and wait for your order or to change your order to a different style or colour of wig / topper of a similar price point that is currently available.

Aspire Hair reserves the right to amend or change our returns policy at any given time. If you are ever in doubt of anything then please be sure to contact us before placing an order via our website.

If anything is unclear or you have more questions feel free to contact our customer support team on 01246 432 145 or 07426 766 311 or email as at hello@aspire-hair.co.uk or by using the contact us form on our website.

We are aware that different companies within this industry have varied rules and regulations when it comes to returns, exchanges and refunds. These are our terms.

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