OUR RETURNS POLICY HAS CHANGED - CLICK HERE FOR DETAILS.

Returns

aspire hair wigs online returns and refunds

RETURN TO EXCHANGE Policy

Returns policy updated on 20th October  2020.

Due to the increase in covid-19 cases and the increased need to social distance and stay safe at home we have decided to amend our returns policy to make this troubling time a little easier for you when it comes to purchasing your new hair online with us.

Return to exchange option.

Should you not be happy with your item when it arrives you are eligible to return the item to us for an exchange. Please be sure that you understand our terms and conditions BEFORE ordering via our website.

In order to authorise a return for exchange please contact us before hand to inform us of your return to exchange and also please be sure to fill in the returns form that you will find packaged with your order.

Items returned to us without prior authorisation from Aspire Hair will not be accepted.

You (the buyer) are responsible for the cost of the return postage of your item after we have authorised the return for exchange.

Return postage should be a trackable service eg - Royal mail special delivery.

Condition of your return.

If we receive your item back and the wig or hair piece has been altered in any of the following ways we will not be able to offer you an exchange and the item will be posted back to you.

  • The parting must not have been changed position or altered in any way.
  • Tags must remain attached.
  • All paper wrap and tissue paper packing material (including wig net) must be present along with any care booklets that were originally included in the box.
  • The item must show no signs and scents of wear.
  • The original box must not be damaged in any way.

 

Should all of the above not be adhered to then your item will be unsuitable for exchange and will be returned to you. 

 

Exceptions to the return to exchange policy.

If you receive your wig or topper and feel that there is a manufacturer fault with the piece then you may be eligible for a refund. In this case please contact us so that we can authorise a return for you and fill in the returns form that can be found in your order stating that you feel the item is FAULTY.

When we receive your item back from you we will forward this on to the distributor or manufacturer who will examine the piece carefully.

If the distributor or manufacturer find the item to be faulty you will first be offered a replacement on the piece. If you feel a replacement would be unsuitable then we will offer you an exchange for another piece. If, again, you feel an exchange would still not satisfy then we will process a refund for the returned faulty item at your request.

Unauthorised returns.

All returns for exchange must be authorised by Aspire Hair.

Items returned to us without prior authorisation from ourselves and/or without a completed returns form will not be accepted. The item will be returned to you.

Return to refund.

Should you receive your new wig or topper and find that the style, colour and sizing is not what you expected and you find that the item is not suitable for you then we do offer a return to refund policy.

Condition of your return.

If we receive your item back and the wig or hair piece has been altered in any of the following ways we will not be able to offer you a refund and the item will be posted back to you.

  • The parting must not have been changed position or altered in any way.
  • Tags must remain attached.
  • All paper wrap and tissue paper packing material (including wig net) must be present along with any care booklets that were originally included in the box.
  • The item must show no signs and scents of wear.
  • The original box must not be damaged in any way.

 

Should all of the above not be adhered to then your item will be unsuitable for refund and will be returned to you. 


Backordered items

Occasionally, the item you have ordered may not be immediately available from the distributor or manufacturer. Should this be the case with your order one of our team will contact you in due course with an estimated time of arrival. It is your right as a consumer at this point to either cancel your order (in which case we will issue you with a refund), accept the estimated time of arrival date and wait for your order or to change your order to a different style or colour of wig / topper of a similar price point that is currently available.

Aspire Hair reserves the right to amend or change our returns policy at any given time. If you are ever in doubt of anything then please be sure to contact us before placing an order via our website.

If anything is unclear or you have more questions feel free to contact our customer support team on 01246 432 145 or email as at hello@aspire-hair.co.uk or by using the contact us form on our website. We are aware that different companies within this industry have varied rules and regulations when it comes to returns, exchanges and refunds. These are our terms.

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