UPDATED ON 03/08/2019.
Wigs and hairpieces can not be accepted back as returns for refund or exchange unless a manufacture fault is found. Each piece is individually checked direct from the manufacturer by us to ensure that you receive your order in pristine condition.
The reason we are unable to accept returns for refund or exchange is due to the risk of cross infection between persons.
This runs in line with health and hygiene safety and protection in accordance with UK law.
Should an item be found to be faulty due to manufacture error then the item will be refunded in keeping with your statutory rights.
Please be aware that all wigs and hairpieces go through a two step quality control process before leaving the Aspire shop. Once by the QC dept. of the manufacturer and then once again by us here at Aspire.
Regrettably due to the above stated legislation, any unauthorised returns will not be accepted.
Should you return any item without prior contact with Aspire and agreement from us you will be contacted and given the opportunity to have the item shipped back to you. The shipping cost will be payable by yourself.
Aspire will not be liable for any costs incurred by you returning an item to us without authorisation. Such charges may include actual postal charges, packaging material costs and customs fees where applicable.
If we do not receive a response back from you within 3 business days we shall contact you again and offer a further 3 business days for you to respond. If contact is not able to be made aspire reserves the right to destroy the item.
If you do feel there is a genuine fault with your wig or hairpiece then please do advise us of this and we will help all we can.
You can contact us on firstname.lastname@example.org.
If we do authorise a return, please ensure that the wig or hair piece has not been combed or brushed in anyway including combing out the waves or curls of the style using your fingers. The parting must be in the original position and not combed out, changed and repositioned to give the appearance of being new.
Should a wig or hair piece arrive back with us, after authorisation of return, and is found to NOT meet the criteria clearly stated above then your return will be refused. You will be contacted and given the opportunity to have the wig or hair piece returned to you at your own cost. If we do not receive a response back from you within 3 business days of contact Emma Hirst LTD T/A aspire hair reserve the right to dispose of the item.
You have the right to cancel your purchase within the 14 day period as stated within the distance selling regulation and online sales regulations in the UK. This excludes all custom order items and items that have been ordered with specific requests for alteration or personalisation.
When you receive your wig or hairpiece, even before if before the 14 day period, it becomes non-refundable due to the risk of cross infection. The terms stated here are in keeping with legislation regarding products of a hygiene nature and in accordance with the law.
Please note that these terms can not be changed.
We make a great effort to ensure that you will be happy with your purchase and are available for private one-to-one consultation (a free service offered to our customers) both in store at our beautiful wig boutique based in Sheffield, South Yorkshire and also via Skype or video messaging.
Aspire are always available to advise you on colours, sizing and the care of your wig or hair piece. Please don’t hesitate to contact us on email@example.com if you have any questions at all. We offer one-to-one consultations or a consultation can be arranged via telephone, Skype or video messaging.
PLEASE NOTE: as per section the consumer contracts - wigs and hair pieces that have been packaged in a box, bag or other outer packaging are classed as sealable items. Your wig or hair piece will arrive with you in a hair net, wrapped in acid free paper and placed in a box. This is classed as the deal of the product as wigs and hairpieces can not be sealed in any other any other way due to the risk of moisture gathering on the product.
Please note that we do keep many items in stock but should your order require us to back-order your wig or hairpiece then you will be informed of this and provided with an estimated time of arrival. You may select an alternative colour should you prefer.
useful reading and links.
(3) The rights conferred by this Part cease to be available in the following circumstances— (a)in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;
You can read the full consumer contracts document below