Return, Refund & Exchange Policy
Return, Refund & Exchange policy.
Returns policy updated on 8th April 2022.
We understand how difficult it can be to choose your new wig or topper via the internet. With this in mind we would like to remind you that we offer a full consultation and advice service via face to face appointment, video call, telephone and email.
If you need any help at all please do not hesitate to contact us.
Return to refund policy.
If you wish to return a wig or topper that you purchased via our website (www.aspire-hair.com) to Emma Hirst LTD t/a Aspire Hair then you must inform us of your intention to do so via email on firstname.lastname@example.org within 14 days of the date your order was posted to you.
You then have an additional 14 days to return your order to us. Please ensure that you return your item via a trackable postal service. We recommend you use Royal Mail special delivery service which will provide you with a tracking number and proof of postage. You can also insure your parcel should you wish to do so. Return postage costs are the customers responsibility and will be paid for by the customer.
Once we receive your return we will refund you within 14 working days via the method of payment you originally paid for your order. Return to exchange policy. If you would like to return your order due to the item being unsuitable in style, sizing or colour then you must inform us via email (email@example.com) within 14 days of the date your order was shipped to you. You then have an additional 14 days to post your order back to us.
We will correspond with you via a method that works for you to determine what item/s you would like to order as an exchange.
Should an exchange result in either the customer or aspire hair owing money to either party then this will be settled promptly within 7 days of your exchange shipping to you.
Please note that we CANNOT send out an exchange for you before we receive your original order back to us.
Conditions of return for refund or exchange.
The following conditions MUST be met before we can offer you a refund or exchange on your order placed via our website.
All items received by you must be tried on using the wig cap provided to you for free by us in your order.
The wig or topper must be in new condition with the original parting intact, must be uncut and uncoloured with all labels still attached and in the original box and packaging as you received it.
The wig or topper must be free from all smells of perfume, body odour, sweat, make up, pet smells, cooking smells and tape or glue. You must adhere to the above terms (return to refund policy and return to exchange policy) regarding time scales to inform and return items to us.
All returns for refund or exchange must be authorised by us - Emma Hirst LTD t/a Aspire Hair.
Please DO NOT post something back to us without informing us via email first. Unbelievably, we do receive a number of items back that we have
1) Not been informed of and
2) Include no returns form.
Items returned to us without prior authorisation from ourselves and/or without a completed returns form will not be accepted. The item will be returned to you.
We charge a £18 return fee on all Jon Renau wigs and toppers returned to us for a refund. This is due to the high cost to us when returning items to the United States.
Please reach out to us if you need help and advice before placing your order.
Exceptions to the return to refund or exchange policy.
Please note that the following items ARE NOT eligible for a refund or exchange unless there is a manufacturing fault with the wig or topper.
Follea hair wigs and topettes. Custom made wigs and toppers. Wigs or toppers that you have requested we cut, colour or resize / alter in anyway for you personally before we ship your order.
Aspire Hair reserves the right to amend or change our returns policy at any given time.
If you are ever in doubt of anything then please be sure to contact us before placing an order via our website.
If anything is unclear or you have more questions feel free to contact our customer support team on 01246 432 145 or 07426 766 311 or email as at firstname.lastname@example.org or by using the contact us form on our website.
Our ultimate goal is for you to be happy with your experience with us so please don't hesitate to reach out to us with any requests, questions or concerns you may have.
We are aware that different companies within this industry have varied rules and regulations when it comes to returns, exchanges and refunds. These are our terms.