Sheena - O'solite Collection Jon Renau

Caring for synthetic wigs and toppers can be quick, easy and stress free by following just a few simple tips and tricks.

• Always use a wig brush or wide tooth comb to gently remove any tangles from your hairpiece.
• Fill a sink or bowl with cold water and add a cap full of synthetic fibre wig shampoo to the bowl. Gently agitate the water to foam.
• Submerge your hairpiece into the water and gentle swish from side to side for a few moments before leaving to soak for 5 to 10 minutes.
• Once soaked, drain the water and rinse your hairpiece under cold, clean running water to remove all the bubbles before gently squeezing the hairpiece to remove the excess water.

your squeaky clean hairpiece can now be blotted with a clean towel and left to air dry.

TIP! We find washing our wig in the evening and allowing it to air dry over night to be very helpful.

Washing your human hair wig or topper can feel scary at first but don't fear as we are here to help!

• Gently remove any tangles from your hairpiece using a wig brush or a wide tooth comb.
• We recommend pinning your human hair wig or topper to a care head to wash as washing this way helps to stop inversion of the hair.
• Using your shower head (or a jug and clean warm water) wet the hair down and then apply a small amount of shampoo to your hands, working it down and through the lengths of the hair. DO NOT SCRUB as this can cause tangles.
• Rinse thoroughly with warm water and repeat the process using conditioner being sure to avoid letting conditioner settle on the base for too long a period as this can cause shedding of the hair. Rinse well.
• Squeeze out the excess water from the hair and blot dry with a towel. You can heat dry and style on the care head or remove and leave to air dry if you'd prefer.

We aim to make your shopping experience as smooth as possible. If you need assistance, please contact us via email at customerservice@aspire-hair.com or by phone at 01246 432 145. We're here to help!

Returns Policy

• You must notify us via email (customerservice@aspire-hair.com) within 7 days of the date your order was dispatched if you wish to return a wig or topper.
• After approval, you have 7 additional days to return the item to us. (14 days return policy)

Please Note:
Returns for Jon Renau and Ellen Wille wigs or toppers incur a 10% handling and restocking fee.

How to Return an Item

1. Authorisation Required: Email us before returning your item. Unauthorised returns will not be accepted and will be sent back to you.
2. Packaging: Items must be returned in their original condition with all tags attached and in their original box and packaging.
3. Condition:
   • Items must be unworn, uncut, and unaltered.
   • Must be free of any smells (perfume, smoke, pets, etc.) or adhesive residues.
4. Shipping: Use a trackable postal service, such as Royal Mail Special Delivery. You are responsible for return shipping costs and insurance.

Refunds

• Refunds will be processed within 10 working days of receiving your return, using your original payment method.
• Items returned in an unsuitable condition will not be eligible for a refund and will be returned to you.

Exchanges

• Follow the same process for notifying us within 7 days of dispatch.
• We will confirm the new item details via your preferred contact method.
• Exchanges will only be sent out once the original item is received and inspected.

Exceptions

The following items cannot be returned or exchanged unless faulty: Any suspected fault in the manufacturing process will be assessed by the manufacturer to confirm the suspected fault.

• Follea hair wigs and topettes
• Peluka Couture wigs and toppers
• Joli Cameleon wigs and toppers
• Custom-made wigs and toppers
• Items cut, coloured, resized, or altered before shipment
• Headwear, wig caps and grip bands.
• Care products such - brushes, combs, shampoo and conditioner etc.

Important Notes for Jon Renau and Ellen Wille Products

• Jon Renau: Returns incur a 10% handling and restocking fee.
• Ellen Wille: Returns incur a 10% handling and restocking fee.

By placing an order with us via our website you are agreeing to and accepting the above returns, refund and exchange policy.

If you have any questions or concerns, please reach out to us before placing your order. We're here to ensure your satisfaction and confidence in your purchase.

Thank you for choosing Aspire Hair!

(Policy checked and updated on 20-01-2025)